Frequently Asked Questions
Q: Where do you ship from?
A: All our orders are processed and shipped from our warehouse in Dubai. We work with trusted courier partners to ensure fast and reliable delivery.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–2 business days. Delivery time depends on your location:
- : 1–3 business days
- : 5–10 business days (depending on customs and courier services)
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email or SMS. You can use that link to track your delivery in real-time.
Q: Do you offer international shipping?
A: Yes, we ship internationally to most countries. Shipping rates and delivery times will be shown at checkout.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal. For UAE customers, we also support Cash on Delivery (COD).
Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption and secure checkout systems to ensure your data is fully protected.
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unopened items in original packaging. Items must be in resellable condition.
Q: How do I request a return or exchange?
A: Please contact our support team at contactus@freyja.ae with your order number and reason for return. We’ll guide you through the process.
Q: Are return shipping costs covered?
A: Customers are responsible for return shipping unless the item is faulty or incorrect. We’ll cover return fees in those cases.
Q: Are your products cruelty-free or eco-friendly?
A: Yes! Freyja is committed to ethical sourcing. Our products are cruelty-free and many are made with sustainable, eco-conscious materials.
Q: An item I want is sold out. Will it be restocked?
A: Popular items may sell out quickly, but we do restock regularly. You can sign up for restock alerts on the product page.
Q: How can I contact your team?
A: You can reach us via:
- : contactus@freyja.ae
- : Available on our website during business hours
- : Send us a message on Instagram or Facebook
Q: What are your customer support hours?
A: Our team is available Monday to Friday, 9 AM to 6 PM (Gulf Standard Time). We aim to respond within 24 hours.
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we’ll be happy to make changes or cancel it. Please contact us as soon as possible.
Q: Do you offer gift wrapping or special packaging?
A: Yes, we offer beautiful gift packaging at checkout for an additional fee. Perfect for birthdays, holidays, or special occasions.
Still need help?
Contact us anytime at contactus@freyja.ae or through our contact form. We’re here to assist you.